Customer Complaints Code of Practice

Last updated: 11 September 2026

Omnixa Group Ltd aims to provide a high standard of service at all times. If something goes wrong, we want to know about it, and we’re committed to resolving complaints fairly, promptly and courteously. This page explains how to make a complaint and what to expect from us.

How to Make a Complaint

You can make a complaint in any of the following ways:

• Email: complaints@omnixa.co.uk
• Phone: 01905 888405
• Post: [registered office / correspondence address to be added]

Please give us as much detail as possible, including your name, contact details, and the nature of your complaint, so we can look into it properly.

What Happens Next

1. We will acknowledge your complaint within 5 working days.
2. We will investigate and aim to provide a full response within 10 working days. If we need longer, we will let you know why and give you a revised timescale.
3. Where we’ve made a mistake, we will explain what happened and put things right wherever we can.

If You’re Not Satisfied

If you’re unhappy with our response, you can ask for your complaint to be reviewed by a senior manager or director. We will do our best to reach a fair resolution.

Our Commitment

All complaints are treated confidentially and handled without affecting the level of service you receive from us. We use complaints as an opportunity to review and improve how we work.